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Episode Ten: Customer-centricity: How is it Managed?

admin January 14, 2020


Background

Synopsis:

It is not news that the average Nigerian does not like attending to officials of their electricity distribution companies when they come to their homes or businesses (these people are known as AEDC or NEPA). Some people may have had bad experiences in the past, others may be running away from paying their bills, while others do not just even like to see them for no particular reason!

Speaker: Mr. Kunle Kola Olubiyo, President, Nigeria Consumer Protection Network (NCPN)

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